We ship worldwide from Belgium.

Orders may be delivered to your home, workplace, hotel, or to a freight forwarding or relocation company of your choice. Please note that once a package has been accepted at the selected delivery location, GlowCareAvenue cannot be held responsible for any loss, damage, or mishandling that may occur afterward.

Shipping Costs & Estimated Delivery Times

Shipping costs and estimated delivery times are automatically calculated at checkout.

They vary depending on:

• The destination country
  
• The total weight of your order
  
• The selected shipping method
  

If your delivery address is located on an island, please select the corresponding mainland country in the dropdown menu during checkout.

Free Shipping Policy

We offer free shipping above a minimum order value depending on the destination country.

However, shipping fees may still apply in certain situations, even if your order reaches the free shipping threshold. This may occur when:

• The parcel exceeds standard weight limits
  
• The order contains products requiring special handling, such as perfumes shipped by air
  
• The order includes promotional items that are not eligible for free shipping

Special Shipping Conditions (Perfumes & Aerosols)

Some products, including perfumes and aerosols, are classified as dangerous goods and must comply with strict transportation regulations.

• GlowCareAvenue is certified to ship these products in accordance with applicable standards
  
• These items may only be delivered to specific destinations
  
• A flat shipping surcharge of €20 may apply due to special transport requirements

Carrier Procedures & Delivery Follow-Up

For shipments outside the European Union, customs authorities or the carrier may contact the recipient to confirm identity or delivery details before final delivery.

Please monitor your emails and messages carefully and respond promptly to avoid delays.

In some cases, the local carrier may report a delivery attempt without leaving a notice. If the tracking information indicates that your parcel is available at a pickup location, such as a local post office, we strongly recommend collecting it as soon as possible to prevent it from being returned to us.

If no pickup location is clearly indicated, please contact the carrier directly using your tracking number for further assistance.

Customs Clearance & Delays

Estimated delivery times displayed at checkout do not include potential customs clearance delays.

Each country has its own import regulations, and GlowCareAvenue has no control over processing times or possible delays caused by local customs authorities.

Shopping at GlowCareAvenue is simple, fast, and secure. We ship worldwide from Belgium and prepare all orders within 48 business hours.

Here’s how it works:

1. Add to Cart

Browse our categories or use the search bar to discover your favorite beauty and dermo-cosmetic products.

Once you have found a product you wish to purchase:

• Select the product
  
• Click Add to Cart
  
• When ready, click the cart icon at the top of the page and select Checkout
  

You may place your order as a guest or log in to your customer account if you have one.

2. Delivery Details

Enter your full name and shipping address using Latin characters only (English alphabet).

Choose your preferred shipping method:

• Standard Shipping, 5 to 12 business days
  
• Express Shipping, 2 to 4 business days
  

Shipping costs are calculated automatically at checkout based on destination, parcel weight, and selected delivery method.

Free Shipping

Free shipping is available from a minimum order amount depending on your country. The threshold is displayed at checkout.

3. Secure Payment

We accept several secure payment options:

• Credit or Debit Card
  
• PayPal
  
• Apple Pay or Google Pay (depending on device)
  
• Local payment methods in selected countries, such as Bancontact, iDEAL, or MBWay

All prices are charged in the currency shown at checkout. Your total amount is clearly displayed before you confirm your order.

4. Promo Codes

If you have a discount code:

• Enter it in the Discount code field at checkout
  
• Click Apply
  

Only one promo code may be used per order. Certain codes cannot be combined with promotions or special offers.

5. Order Confirmation & Tracking

Once your payment is successfully processed, you will receive an order confirmation email.

A shipping confirmation email with tracking information will be sent as soon as your order is dispatched, within 48 business hours.

Free Samples

When available, complimentary samples may be added to your order. These are selected randomly, subject to availability, and do not appear in your order summary.

If you have a promotional or discount code, you may enter it during checkout once your shopping cart contains all the items you wish to purchase.

On the checkout page, locate the Discount code field and paste your code there, then click Apply. The discount will be automatically reflected in your order total.

Please note:

• Only one discount code may be used per order
  
• Each code is valid for a single use unless otherwise stated
  
• Discount codes cannot be combined with other promotions or special offers, such as Black Friday deals
  
• Always check the conditions and expiration date associated with your code
  

For best results, we recommend copying and pasting the code directly from the email you received.

At GlowCareAvenue, all orders are prepared and shipped within 48 business hours (excluding weekends and public holidays).

Due to our fast order processing system, orders are sent directly to our fulfillment hub for preparation and cannot be modified or canceled once they have been placed.

Please make sure to carefully review your cart, shipping address, and order details before completing your purchase.

Before Shipment

Once an order is confirmed, it is immediately forwarded to our warehouse for preparation. For this reason, we are unable to cancel, modify, or update orders after they are placed, including changes to:

• Shipping address
  
• Products or quantities
  
• Shipping method
  

After Shipment

Once the package has been dispatched, any delivery adjustments depend solely on the carrier and are outside of our control.

If changes are no longer possible, you may either refuse the package upon delivery or return the order at your own expense after receiving it, in accordance with our Returns Policy.

Fraud Prevention

In cases where fraudulent activity is suspected, GlowCareAvenue reserves the right to cancel and refund the order without prior notice in order to protect all parties involved.

Once your order is confirmed, it is immediately sent to our fulfillment hub for processing.

For this reason, we are unfortunately unable to modify or cancel an order once it has been placed. This includes adding, removing, or exchanging items.

We kindly ask you to carefully review your cart, shipping details, and selected products before completing your purchase.

If your order has already been shipped

Once your parcel has been dispatched, any delivery adjustments depend on the shipping carrier.

• Standard Shipping: You may refuse the parcel upon delivery or return it after reception in accordance with our Returns Policy. Return shipping fees remain at your expense.
  
• Express Shipping (FedEx, UPS, DHL): In certain situations, limited delivery changes may be possible directly with the carrier. We recommend contacting the carrier promptly with your tracking number.

Free Samples

When available, complimentary samples may be included in your order.

Please note:

• Samples are selected at random
  
• They do not appear in your cart or confirmation email
  
• They may not be included for deliveries to countries with strict customs regulations
  

If you have any questions regarding your order, our team remains available at support@glowcareavenue.com.

If you accidentally entered an incorrect or incomplete shipping address when placing your order, please note that this may result in delivery issues or the parcel being returned to us. In such cases, any additional costs incurred (return fees, reshipping fees, etc.) will be the customer’s responsibility.

Due to our fast order processing system, we are unable to update addresses once an order has been placed.

How to proceed

• For FedEx, UPS, or DHL shipments, you may be able to request a delivery change directly with the carrier, provided the parcel remains within the same country.
  
• For standard postal shipping, address changes are not possible after dispatch.
  

We strongly recommend carefully reviewing your shipping details before completing your purchase to avoid delays, returns, or extra charges.

At GlowCareAvenue, our inventory is continuously replenished. We receive new stock on a regular basis from our official distributors to ensure optimal product freshness.

Cosmetics

Most of our products have a high turnover rate. However, we guarantee a minimum shelf life of 6 months from the date you receive your item.

Please note that within the European Union, many cosmetic products are not required to display a fixed expiration date. Instead, they feature the PAO symbol (Period After Opening), represented by an open jar icon (for example, “12M”). This indicates the number of months the product can be safely used after it has been opened.

Supplements and ingestible products

For food supplements and other ingestible items, we guarantee a minimum of 6 months remaining before the expiration date at the time of delivery.

If you require confirmation of a specific expiry date before placing your order, please feel free to contact us at support@glowcareavenue.com. Our team will be happy to assist you.

If you placed your order while logged into your account, simply go to your My Orders section. You will find your full order history there, along with a download link for each invoice.

If you checked out as a guest or were not logged into an account, your invoice can still be downloaded from the shipping confirmation email sent once your order has been dispatched.

VAT & EU Deliveries

GlowCareAvenue complies with the EU VAT One Stop Shop (OSS) scheme, which ensures VAT is correctly applied according to the destination country within the European Union.

This means:
• Your invoice reflects the local VAT rate of your delivery country
• All tax and invoicing details comply with applicable EU regulations

If you have any questions regarding your invoice or VAT, please contact us at support@glowcareavenue.com.

Deliveries Within the European Union

For deliveries within the European Union, no additional taxes or customs duties apply.
Local VAT is already included in your order total, and no extra charges will be requested upon delivery.

Deliveries Outside the European Union

Orders shipped outside the European Union are sent Delivery Duty Unpaid (DDU). This means that import duties, local VAT, or customs taxes are not included in the product price.

Please note:
• The recipient is responsible for paying any customs duties, taxes, or clearance fees required by their country
• These charges are usually collected directly by the carrier (local postal service, DHL, UPS, FedEx, etc.) before or upon delivery
• Customs authorities may request additional documentation before releasing the shipment
• We are unable to estimate these fees in advance, as they vary by country

We recommend contacting your local customs office before placing an order to obtain more information about potential charges.

1. Your order was shipped in multiple parcels

To ensure faster or safer delivery, some orders may be split into separate shipments. This may occur when:
• The total weight or size of the order exceeds standard limits
• You selected express shipping, such as DHL, and the order contains multiple items
• Certain products require special shipping conditions

Please check your shipping confirmation email. If your order was divided into multiple parcels, you will see separate tracking numbers. Each package may arrive on different days.

2. An item became unavailable after your purchase

In rare cases, a product may become out of stock after your order has been placed.

If this happens:
• You will be notified by email as soon as possible
• A refund for the unavailable item will be processed within 10 business days

If you have any questions about your shipment, please contact us at support@glowcareavenue.com and our team will be happy to assist you.

Order Issues & Claims

At GlowCareAvenue, we are committed to providing the best possible service. If you experience any issue with your order, our Customer Care team is here to assist you. Please review the information below before contacting us via our contact form or at support@glowcareavenue.com.

If Your Order Has Not Yet Been Delivered

Before reporting a delay, please keep in mind:
• Delivery times indicated in your shipping confirmation are estimates and may vary, particularly for standard shipping
• Customs procedures, especially for shipments outside the European Union, are beyond our control and may cause additional delays

When Can a Package Be Considered Lost?
• EU destinations: 1 month after the maximum estimated delivery date
• Non-EU destinations: 2 months after the maximum estimated delivery date
• DHL shipments: Claims submitted more than 3 months after the expected delivery date cannot be accepted

GlowCareAvenue remains responsible for your order until delivery. If an excessive delay makes your purchase no longer useful, we may offer a refund in accordance with our policy.

Refund Conditions for Undelivered Orders
1. A refund may be requested before delivery if you formally refuse the parcel and the return is confirmed through tracking
2. If no delivery or delivery attempt occurs within the timeframes stated above, a refund will be issued
3. For shipments without tracking, if the local postal service confirms the parcel is lost, we will offer either a refund or a reshipment, according to your preference

If There Was a Delivery Attempt

If the parcel appears damaged, wet, opened, or shows signs of tampering, please refuse the delivery and notify us immediately.

If You Received Your Order but Something Is Incorrect

Please check the contents of your parcel carefully before discarding the packaging.

If an item is missing, damaged, or incorrect, contact us within 30 days of delivery at support@glowcareavenue.com.

To help us resolve your case quickly, please include:
1. Your order number
2. Clear photos of the outer packaging, shipping label, received items, and visible batch numbers
3. A detailed description of the issue

Each claim is reviewed individually. Depending on the situation, we may offer:
• A full or partial refund
• A replacement of the affected item
• A store credit or discount for a future purchase

Please note that claims submitted more than 30 days after the delivery date cannot be accepted.